In todays multi-media enviroments, monitoring bandwidth and service response times is essential for providing effective streaming media.

High bandwidth applications that are response time dependent can often impact on other services. It is important to ensure that this is managed, and that potential bottlenecks are indentifed and where possible, eliminated.

Whether a voice, data, video, and/or mobile service, delivering mission-critical IP network services to your end users, the challenge of maintaining high service quality levels is ever increasing as networks become more sophisticated and complex, while your subscribers demand even higher reliability and performance.

Nxtera offer several solutions that help to manage, maintain and improve customer experence, such as Empirix Hammer and Onesight synthetic test engines, that will constantly ensure that not only are streams availible, but performing as expected.

• Get it Right the First Time – find and fix problems at pre-deployment, eliminating costly problems found during production  
• Proactively Maintain Quality of Experience – find problems early by monitoring to baselines and fix them before the customer-agent experience is affected
• Know You’re Ready For the Future – validate contact center performance at higher anticipated loads and that disaster/contingency processes work as planned